Support & Troubleshooting
Find solutions for permissions, network scheduling, and downloading errors.
Common Troubleshooting Issues
Contact Channels
Email Support
If your issue is not resolved by the troubleshooter, email our dev support inbox. Response times are usually within 48 hours.
support@vortyx.appFile a Bug Report
Encountered a crash or a broken download engine? Create an issue on our GitHub repository. Make sure to attach Logcat records if possible.
Go to GitHub Issues →Android Permission Summary
Vortyx utilizes several system permissions to handle downloading queues and playback in the background. Here is a summary of what they do:
Storage Permissions`MANAGE_EXTERNAL_STORAGE` and `READ_MEDIA` are used to catalog local music and video download history inside our database and scan status caches offline.
Foreground Sync Service`FOREGROUND_SERVICE_DATA_SYNC` and `FOREGROUND_SERVICE_MEDIA_PLAYBACK` ensure your batches keep downloading when you leave the app and allow background audio stream controls.
Notification Permissions`POST_NOTIFICATIONS` is used to render download progress bars in your notification shade and display audio album art controller states.
Network State Permissions`ACCESS_NETWORK_STATE` tracks whether you are connected to cellular or Wi-Fi networks to schedule queued jobs according to your bandwidth settings.